Organizations find themselves in a variety of situations when it comes to the deployment and adoption of Microsoft Lync in the Enterprise. You may be pre-deployment or considering the implications of the latest announcement of Skype for Business. You may be in need of expert assistance with architecture, strategy and design. You may be piloting or rolling out enterprise voice and seeking hands-on assistance with voice quality problems and connectivity issues. Or you may be fully deployed and looking for improvements of ongoing operations. Regardless of where you are in the Lync life cycle and regardless of your current state, Unify Square professional services can get you where you want to be, starting with our UC RightTrack offering.
Unify Square UC RightTrack is approximately a 30-day professional services program bringing together the most important elements needed to get Microsoft Lync and the upcoming release of Skype for Business on the path to success for your organization, regardless of your current state. We combine our best practices from across strategy and planning, user adoption, deployment and implementation as well as ongoing operations to ensure a comprehensive approach to your success.
Our team of experts join forces with you to evaluate where you are, where you want to be and then we help you get on your way as quickly as possible. The UC RightTrack offering is flexible and adapts to your particular situation to help ensure the best outcome for your business.
The Unify Square UC RightTrack professional services offering is a low-risk, high-reward program from the best in the business. In as little as 30 days our team helps put your Lync deployment on a well-defined path for success. The UC RightTrack offering includes these high level elements:
Strategy and Planning
Our team of experts takes your stakeholders
through a UC Roadmap session to gain a complete understanding of your
business goals and discusses the desired end state with Microsoft Lync and/or the upcoming release of Skype for Business. We then create a
multiphase plan for success so that your team knows exactly what to do
Implementation and Deployment
Our team works with you to address the desired end state architecture and implementation of best practices including integration with existing voice, video and network infrastructure. Depending on your current state this can range from hands-on environmental inspection and improvements to best practice guidance.
We understand that Lync success is dependent on user adoption and utilization. Our team helps you understand the ways you can influence user adoption across the enterprise and includes an action-oriented plan to make it happen.
Our team will introduce you to operational best practices such as help desk readiness, component monitoring and service level KPI's. This includes a service availability baseline with Unify Square PowerMon and an end-user satisfaction baseline with Unify Square PowerSat so that you can see how your environment is performing relative to others like you.
At the end of the program we'll bring together our team with your Lync stakeholders to review the progress, discuss the plans and make sure that your Lync initiative is on the path to success.
The UC RightTrack offering has been created from our internal best practices and hands-on experience from across a wide variety of enterprise customer engagements. We include the flexibility to customize the offering based upon your needs. You get the best of both worlds—the benefit of those who have gone before you and the ability to get exactly what you need to drive your success. Contact us and we'll help determine the best way to get you started. Here are a few examples of how UC RightTrack morphs to meet your needs:
Technical Intervention Focus
With an emphasis on the "Implementation & Deployment" elements, our team provides additional technical intervention that aims to get a problematic environment back on track. This can include an environmental evaluation, best practice analysis and hands-on assistance to get things back on track. We also include an availability baseline using the Unify Square PowerMon solution to help uncover issues that may not be easily visible.
Strategy & Planning Focus
As your organization determines the future of universal communications our team can put an emphasis on the "Strategy & Planning" component focusing on Lync and the upcoming release of Skype for Business. Our team works with you through an architecture design to support your goals and then we'll create a multiphase implementation plan so you know exactly what needs to be done next. Your team gets off to a great start and can avoid the common pitfalls that have stalled others before you.
Operational Readiness for Deployed Environments
With an emphasis on the "Operations" component, our team works with you to establish plans, metrics and responsibilities for operational excellence. This includes an availability baseline with Unify Square PowerMon and an end-user satisfaction baseline with Unify Square PowerSat.
with David Abramowski, Director of Product Marketing